Warranty
Our Promise
Our customer support and service doesn't end with your purchase. If you are not fully satisfied with your purchase, let us help you with a replacement or return.
Warrantor
U.S. Purchases ONLY: If you have made your purchase in the United States, this Limited Warranty is granted by and this Limitation of Liability is stipulated for the benefit of TickTalk Tech LLC, 4020 N. Palm Street, Suite 204, Fullerton, CA 92835, USA.
What This Warranty Covers
TickTalk Tech LLC warrants to the original purchaser (“you”) of the hardware with which this Limited Warranty is included (“Hardware”) that the Hardware will be free from defects in workmanship and materials under normal use (“Defects”) for a period of one (1) year from the date that the Hardware was first purchased by you (“Warranty Period”). During the Warranty Period the Hardware will be repaired or replaced at TickTalk Tech LLC’s choice (“Limited Warranty”) without charge to you for either parts or labor. This Limited Warranty covers the replacement of the Hardware only. If the Hardware is repaired after the Warranty Period has expired, the Warranty Period for the repair will expire six (6) months after the date of repair.
What This Warranty Does Not Cover
The Limited Warranty does not apply to normal wear and tear, does not apply when the Hardware is opened or repaired by someone not authorized by TickTalk Tech LLC and does not cover repair or replacement of any Hardware or part thereof damaged by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with the instructions supplied with the Hardware, neglect or misapplication. The Limited Warranty does not cover physical damage to the surface of the Hardware such as screen crack and band broken. This Limited Warranty does not cover any software that may accompany or be installed on the Hardware. The Limited Warranty does not cover the installation, removal or maintenance of the Hardware or any costs related herewith.
How To Make A Warranty Claim
Please go RETURN AND REFUND POLICY, follow the instruction for the claim. In order to make a claim of a Defect, you must contact TickTalk Tech LLC during the Warranty Period. You must return the Hardware during the Warranty Period, along with your purchase order/receipt copy and an explanation of the Defect, to the address provided to you by TickTalk Tech LLC. If a defect arises and a valid claim under this Limited Warranty is received by TickTalk Tech LLC after the first one hundred and eighty (180) days of the Warranty Period, TickTalk Tech LLC is entitled to charge you for any reasonable shipping and handling costs made in connection with the repair or replacement of the Hardware. You must comply with any other return procedures stipulated by TickTalk Tech LLC, if any.
Hardware Replacement Fees
For all Hardware defects, TickTalk Tech LLC will adopt Return for Replacement instead of Return for Repair.
If the Defects are not covered by the Limited Warranty and your purchase is still under the Warranty Period, you will only need to pay a discounted price of $45 to get a replacement for a TickTalk 1.0S model. For TickTalk 2.0 models, the replacement fee is $60. (You must return and ship the Defect Hardware to the address provided to you at your costs. )
NOTE: Make sure you pack the product securely and include a copy of your proof of purchase. Ensure the RMA number for the return is clearly visible on the outside of the packaging as well as on the copy of the proof of purchase included inside the box. Ensure your shipping address is on the copy of the proof of purchase included inside the box.
Your Legal Rights
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and jurisdiction to jurisdiction.
If any part of this Limited Warranty is held to be invalid or unenforceable, the remainder of the Limited Warranty shall nonetheless remain in full force and effect.
This Limited Warranty is the only express warranty made to you and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.
Except for the Limited Warranty and to the maximum extent permitted by applicable law, TickTalk Tech LLC and its suppliers provide the Hardware “AS IS AND WITH ALL FAULTS”, and hereby disclaim all other warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of: merchantability, non-infringement, quiet enjoyment, system integration, satisfactory quality, fitness for a particular purpose, reliability or availability, accuracy or completeness of responses, results, workmanlike effort, lack of viruses, and reasonable care and skill, all with regard to the Hardware, and the provision of or failure to provide support or other services, information, software, and related content through the Hardware or otherwise arising out of the use of the Hardware. This exclusion does not apply to (i) any implied condition as to title and (ii) any implied warranty as to conformity with description. If applicable law requires any implied warranties with respect to the Hardware, all such warranties are limited in duration to ninety (90) days. Some states and/or jurisdictions do not allow limitations on how long an implied warranty lasts, so the above may not apply to you.
This Limited Warranty cannot be transferred to any other person.
Limitation Of Liability
Neither TickTalk Tech LLC nor its suppliers shall be liable to you or to any third party for any indirect, incidental, consequential, special or exemplary damages (including in each case, but not limited to, damages for the inability to use the equipment or access data, loss of data, loss of business, loss of profits, business interruption or the like) arising out of the use of or inability to use the Hardware even if TickTalk Tech LLC has been advised of the possibility of such damages.
Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract or anything else), the entire liability of TickTalk Tech LLC and any of its suppliers shall be limited to the amount actually paid by you for the Hardware.
Notwithstanding the above, neither party’s liability for death or personal injury resulting from its own negligence shall be limited.
Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
